{"id":466,"date":"2024-06-10T11:08:02","date_gmt":"2024-06-10T11:08:02","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=466"},"modified":"2026-03-23T08:38:21","modified_gmt":"2026-03-22T19:38:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/cooktop.co.nz\/zh\/faq\/","title":{"rendered":"\u5e38\u95ee\u95ee\u9898"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"466\" class=\"elementor elementor-466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b697a3a e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"4b697a3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6cfa4141 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"6cfa4141\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ecdbffe elementor-widget elementor-widget-ecomus-heading\" data-id=\"3ecdbffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tShopping Information\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1754990 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1754990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2441\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-2441\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2441\">How do I find a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2441\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2441\">You can use our search bar at the top of the page to search for specific products or browse through our categories.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2442\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-2442\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2442\">Can I save products to my wishlist?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2442\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2442\">Yes, you can create a wishlist and save products for later purchase. Simply click the &#8220;Add to Wishlist&#8221; button on any product page.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2443\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-2443\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2443\">How do I know if a product is in stock?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2443\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2443\">Product availability is indicated on the product page. If a product is in stock, you will see a &#8220;Add to Cart&#8221; button. If it&#8217;s out of stock, you may see a notification or the option to be notified when it&#8217;s back in stock.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2444\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-2444\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2444\">Can I purchase products as a guest?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2444\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2444\">Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I find a product?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"You can use our search bar at the top of the page to search for specific products or browse through our categories.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I save products to my wishlist?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes, you can create a wishlist and save products for later purchase. Simply click the \\\"Add to Wishlist\\\" button on any product page.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I know if a product is in stock?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Product availability is indicated on the product page. If a product is in stock, you will see a \\\"Add to Cart\\\" button. If it's out of stock, you may see a notification or the option to be notified when it's back in stock.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I purchase products as a guest?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-625061e1 elementor-widget elementor-widget-ecomus-heading\" data-id=\"625061e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tPayment Information\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1238beb elementor-widget elementor-widget-ecomus-accordion\" data-id=\"1238beb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1911\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-1911\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1911\">What payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1911\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1911\"><p>We accept major credit cards, PoLi.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1912\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-1912\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1912\">Is my payment information secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1912\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1912\"><p>Yes, your payment information is secure. We use SSL encryption to protect your data. We do not store your credit card details on our server.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1913\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-1913\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1913\">Can I use a coupon code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1913\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1913\"><p>Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1914\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-1914\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1914\">What happens if my payment fails?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1914\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1914\"><p>If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What payment methods do you accept?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We accept major credit cards, PoLi.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is my payment information secure?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes, your payment information is secure. We use SSL encryption to protect your data. We do not store your credit card details on our server.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I use a coupon code?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What happens if my payment fails?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e82e4e elementor-widget elementor-widget-ecomus-heading\" data-id=\"18e82e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tOrder Returns\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e526279 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"e526279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2401\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-2401\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2401\">What is your return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2401\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2401\"><p>Due to food safety and the perishable nature of our products, we do not accept returns once an order has been delivered or picked up. However, we offer refunds or credits in the following cases:<\/p><ul><li>The food arrived damaged or spoiled.<\/li><li>You received the incorrect item.<\/li><li>An item from your order is missing.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2402\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-2402\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2402\">How do I return an item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2402\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2402\"><p>Because we deal with food products, <b data-path-to-node=\"7\" data-index-in-node=\"36\">physical returns are not required or accepted.<\/b> If there is an issue with your order (damage or spoilage), please <b data-path-to-node=\"7\" data-index-in-node=\"149\">contact our customer support team within 24 hours<\/b> of receiving your delivery. To process your request quickly, please provide your order number and clear photographic evidence of the product&#8217;s condition.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2403\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-2403\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2403\">Who pays for the return shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2403\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2403\"><p>Since we do not accept the physical return of food items for hygiene reasons, <b data-path-to-node=\"9\" data-index-in-node=\"78\">there are no return shipping costs involved.<\/b> Please note that original delivery fees are generally non-refundable. However, if a refund is issued due to our error (such as spoiled or incorrect items), we will review the delivery fee refund on a case-by-case basis.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-2404\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-2404\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-2404\">Can I exchange an item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-2404\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-2404\"><p>Generally, <b data-path-to-node=\"11\" data-index-in-node=\"11\">exchanges are not possible<\/b> because our products are perishable. However, if you receive a product that is <b data-path-to-node=\"11\" data-index-in-node=\"117\">spoiled or unfit for consumption<\/b>, we can arrange a <b data-path-to-node=\"11\" data-index-in-node=\"168\">replacement of the same item<\/b> at no additional cost. Please report any such issues within 24 hours of delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is your return policy?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Due to food safety and the perishable nature of our products, we do not accept returns once an order has been delivered or picked up. However, we offer refunds or credits in the following cases:The food arrived damaged or spoiled.You received the incorrect item.An item from your order is missing.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I return an item?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Because we deal with food products, physical returns are not required or accepted. If there is an issue with your order (damage or spoilage), please contact our customer support team within 24 hours of receiving your delivery. To process your request quickly, please provide your order number and clear photographic evidence of the product's condition.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Who pays for the return shipping?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Since we do not accept the physical return of food items for hygiene reasons, there are no return shipping costs involved. Please note that original delivery fees are generally non-refundable. However, if a refund is issued due to our error (such as spoiled or incorrect items), we will review the delivery fee refund on a case-by-case basis.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I exchange an item?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Generally, exchanges are not possible because our products are perishable. However, if you receive a product that is spoiled or unfit for consumption, we can arrange a replacement of the same item at no additional cost. Please report any such issues within 24 hours of delivery.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a4a2ff7 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"3a4a2ff7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df98ffa elementor-widget elementor-widget-ecomus-heading\" data-id=\"3df98ffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tHave a question \t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23661500 elementor-widget elementor-widget-text-editor\" data-id=\"23661500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fe02975 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"3fe02975\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e0b3c3 elementor-widget elementor-widget-ecomus-button\" data-id=\"43e0b3c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"\/contact\/\" class=\"ecomus-button-link ecomus-button em-button em-button-hover-eff\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"ecomus-button-text\">Contact us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef2234d elementor-widget elementor-widget-ecomus-button\" data-id=\"7ef2234d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"ecomus-button-link ecomus-button em-button em-button-subtle em-button-icon-alway\">\r\n\t\t\t<span class=\"ecomus-button-text\">Live Chat<\/span>\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-align-icon-right\">\r\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\"><path d=\"M3.446 32l-3.446-3.446 23.631-23.631h-21.169v-4.923h29.538v29.538h-4.923v-21.169l-23.631 23.631z\"><\/path><\/svg>\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shopping Information How do I find a product? You can use our search bar at the top of the page to search for specific products or browse through our categories. Can I save products to my wishlist? Yes, you can create a wishlist and save products for later purchase. Simply click the &#8220;Add to Wishlist&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/pages\/466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/comments?post=466"}],"version-history":[{"count":10,"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/pages\/466\/revisions"}],"predecessor-version":[{"id":7102,"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/pages\/466\/revisions\/7102"}],"wp:attachment":[{"href":"https:\/\/cooktop.co.nz\/zh\/wp-json\/wp\/v2\/media?parent=466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}