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Support Center
FAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept major credit cards, PoLi.
Yes, your payment information is secure. We use SSL encryption to protect your data. We do not store your credit card details on our server.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Due to food safety and the perishable nature of our products, we do not accept returns once an order has been delivered or picked up. However, we offer refunds or credits in the following cases:
- The food arrived damaged or spoiled.
- You received the incorrect item.
- An item from your order is missing.
Because we deal with food products, physical returns are not required or accepted. If there is an issue with your order (damage or spoilage), please contact our customer support team within 24 hours of receiving your delivery. To process your request quickly, please provide your order number and clear photographic evidence of the product’s condition.
Since we do not accept the physical return of food items for hygiene reasons, there are no return shipping costs involved. Please note that original delivery fees are generally non-refundable. However, if a refund is issued due to our error (such as spoiled or incorrect items), we will review the delivery fee refund on a case-by-case basis.
Generally, exchanges are not possible because our products are perishable. However, if you receive a product that is spoiled or unfit for consumption, we can arrange a replacement of the same item at no additional cost. Please report any such issues within 24 hours of delivery.