Privacy Policy

Privacy Policy

At COOKTOP, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our store, in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

To provide you with the best possible service and process your orders, we collect the following types of personal information:

• Identity and Contact Data: Your name, email address, phone number, delivery address, and billing address.

• Transaction Data: Details about the products you have purchased from us, order history, and payment status (please note that we do not store your full credit card details on our servers; these are processed securely by our third-party payment gateways).

• Technical Data: Information about how you use our website, including your IP address, browser type, device information, and interactions with our web pages (collected via cookies and similar technologies).

2. How We Collect Your Information

We collect personal information directly from you when you:

• Create an account on our website.

• Place an order for delivery or pick-up.

• Subscribe to our newsletter or marketing communications.

• Contact us with inquiries, feedback, or refund requests.

3. How We Use Your Information

We will only use your personal information for the purposes for which it was collected. These include:

• Fulfilling Orders: Processing your payments, preparing your food orders, and arranging delivery or pick-up.

• Customer Service: Communicating with you regarding your order status, responding to your inquiries, and handling returns or refunds.

• Improving Our Services: Analyzing website usage to enhance our online store’s functionality and user experience.

• Marketing: Sending you updates, special offers, and news about COOKTOP, but only if you have opted-in to receive these communications. You can unsubscribe at any time.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as:

• Delivery and Courier Partners: To ensure your food orders reach your specified address.

• Payment Processors: To securely process your credit card or online transactions.

• IT Support and Hosting Providers: To maintain the functionality and security of our online store.

These third parties are obligated to keep your information confidential and use it only for the specific services they provide to COOKTOP. We may also disclose your information if required to do so by New Zealand law.

5. Data Storage and Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse. However, please be aware that no data transmission over the internet can be guaranteed as 100% secure.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

If you would like to request access to your information, request a correction, or if you have any questions about how we handle your privacy, please contact us.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted directly on this page.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: info@cooktop.co.nz